SHIPPING & DELIVERY
DELIVERY WITHIN CANADA
Any item available on our website can be delivered to your home or your office. Orders are shipped out from our distribution centre within 3-5 business days. Shipping time is based on your region and proximity to our warehouse in Calgary, Alberta. If you live in a rural destination with no home delivery, please check with your local UPS outlet before placing your order to ensure they will hold it for pickup.
UNITED STATES DELIVERY: Not Available
Currently, we do not ship outside of Canada.
Shipping fees apply to Canada only, with the exception of certain rural areas and territories (i.e. Northwest Territories, Yukon, Nunavut). If you're on exception of our flat fee shipping rate you will be contacted by email before processing the order. Please note that the shipping charge may be subject to additional fees according to the shipping address. In this case, you will be notified and requested for approval before we process the order. All shipping rates are based on current UPS rates and are subject to change without notice.
SERVICES WITH UPS
This service reaches out to all Canadian addresses in major cities within 4-7 business days and up to 10 business days for certain other rural areas and zones. Should there be nobody to accept the parcel upon delivery, a tag will be left with details on how to pick up your parcel at your local outlet. The parcel is kept for 10 days before it is returned to us. This parcel is fully insured and is traceable. Please be diligent in regard to your orders by using the tracking number provided to track your order, and thereby ensuring that they will arrive safely at your destination and are not stolen from your doorstep, as The Redolent Bouquet cannot be held responsible for theft from your premises.
If you would like your parcel sent with a "signature upon delivery", please contact us for details.
LIMIT DATE FOR HOLIDAY ORDERS
Please take note that for holidays and events, your order must should be placed at least 2-3 weeks in advance in order to ensure your delivery arrives on time. (Includes Christmas, Easter, Mother’s Day, Father’s Day and Thanksgiving).
Inspect your package for any potential damage that may have occurred during shipping. It is normal for any package to show some wear. However, if the contents of the package is damaged, please contact us immediately.